Looking for a bit of support? At XXXEssentials, we aim to make your shopping experience simple and stress-free. That said, there are times when you might need a little extra guidance. Many common questions are answered in the customer support sections on this page, but if you can’t find what you’re looking for, our friendly Customer Care Team is always happy to help. During busier periods, email responses may take up to 48 hours, but we’ll always do our best to get things sorted as quickly as possible.
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Frequently Asked Questions about XXXEssentials (FAQ)
Is XXXEssentials a UK-based company?
Yes, XXXEssentials is based in UK, our office is in Cardiff.
Address: 14 Museum Pl, Cardiff CF10 3BH, United Kingdom
Is XXXEssentials a legitimate website?
XXXEssentials is a leading online retailer for premium sex toys, lingerie, and adult essentials for both men and women.
You can check our reviews on TrustPilot.
How discreet is the packaging?
All our products are shipped in brown, unbranded boxes that blend in with other packages.
What payment methods are accepted?
Currently we accept all major debit and credit cards (mastercard, visa etc). We also accept PayPal and Klarna.
How do returns work?
Please see our returns page.
Is my personal information safe?
Yes, we only store your name, address, email address and purchase history. We got strict cyber security policy to ensure our database and passwords are secure.